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looking for something
a little more custom?
frequently asked questions.
What types of products do you offer for white and private label?
We offer a diverse range of customizable products including candles, diffusers, perfume & room sprays, face & lip care, bath & body, hair care, incense, laundry & cleaning products, and pet care. Explore our catalog for ready-to-ship goods and off-the-shelf components or get in touch.
What is the difference between white label and private label?
White label products are ready-to-ship items that can be customized with your branding and packaging. Private label products offer custom solutions where you can mix and match existing components to create unique products that meet your specific requirements.
Can I create fully custom products with Makesy?
Absolutely! Our fully custom services allow you to collaborate with our R&D team to develop bespoke formulations and designs from scratch, ensuring your products perfectly align with your brand’s vision.
What is your minimum order quantity (MOQ)?
We offer flexible MOQs to suit businesses of all sizes. There is no minimum order quantity for white label products and as low as 12 units for private labels. Fully custom fragrances require 25lb minimum. Custom vessels usually start at 504 units (1 palette) depending on the design and any additional sourcing requirements.
How quickly can I receive my order?
White label products ship within 24 hours, private label products are ready in as little as one week, and custom fragrances can be delivered in as quickly as three weeks.
Are you certified?
We adhere to the highest quality standards, including ISO 22716, PLMA, National Candle Association, and ALAFAVE certifications.
Do you provide product samples?
Yes, we offer product samples to help you evaluate quality and customization options. Contact our team to get started.
Can you help with packaging design?
Yes! Our in-house packaging design team can create beautiful and protective packaging that enhances the visual appeal of your products, ensuring they stand out on the shelves and online.
Do you offer fulfillment and logistics services?
Yes, we provide storage, packing, and shipping services to ensure your products reach their destination smoothly. Our end-to-end service means we handle every aspect of the process, allowing you to focus on growing your business.
What kind of support can I expect during the process?
Our dedicated account managers and customer support team are here to assist you throughout the entire process. From initial inquiry to post-delivery support, we ensure a seamless experience.
What is the process for developing a custom product?
Our consultative process begins with understanding your brand’s unique needs and goals on a discovery call. Our R&D team then collaborates with you to develop innovative formulations and designs. We handle everything from packaging design to manufacturing and fulfillment, ensuring your custom products meet the highest standards.
Can you produce in large quantities?
Yes, we cater to brands of all sizes. Our domestic production capacity supports up to 5 million units, and our international capacity can handle up to 10 million.
Do you offer eco-friendly packaging options?
Absolutely! We offer sustainable packaging options that align with our commitment to eco-friendly practices. Your packaging can be recyclable, ensuring minimal environmental impact.
Can you meet my brand’s clean standards?
Yes! Ask about our made better™ products and component qualities. We can meet your organic, vegan, all-natural, diacetyl-free, gluten-free, toxin-free, cruelty-free, phthalate-free, allergen-free, mutagen-free, sustainably-made, carcinogen-free, recyclable, paraben-free, and upcycled needs.
How does Makesy demonstrate its commitment to the community?
We are deeply committed to community and eco-conscious initiatives. We proudly support the Breast Cancer Alliance, Made in a Free World, Trees for the Future, the Forest Stewardship Council, and the Roundtable on Sustainable Palm Oil, among others.